Frequently Asked Questions
Q: Do you charge more for a large dog?
Q: What is the best time to drop off for boarding?
A: We recommend bringing your pet in during the morning.. All pets, but especially first timers, benefit from several hours “settling in time” before they are served dinner. It gives us the opportunity to make them feel welcome, get them out for all their activities, and give them ample time to make themselves at home before night-time. Timid or anxious dogs will usually benefit from the same opportunity. Regular visitors and dogs who settle easily are welcome later if that works better for your schedule. Check-ins during the week should be no later than 5pm although we can accommodate up to 6pm if requested, except on Saturdays and Sundays. Drop off and pick up on weekends is 8AM to 9AM and 4PM to 5PM. This is also the same for Holidays.
Q: Do you have indoor/outdoor runs?
A: No, all dogs have individual, indoor suites and are taken out by our attendants.
Q: Can I bring my pet’s favorite bed and bowl?
A: Your pet will have his/her own individual suite at Shaggy Hound, so……YES to the bed (and the toys and the blankies and the teeshirt that smells like family). NO to food bowls, sharp or breakable objects, or anything that might prove a risk to your pet. We reserve the right to remove any toy or other object that we believe hazardous to your pet.
Q: Do I need to bring a bed?
A: No, although you are welcome to bring one if you like. Every pet is provided with a bed suitable to his/her age, size, breed and physical condition.
Q: Will my dog share a room with another dog?
A: No. Each dog has his/her own suite. In the case of families, the owner has the option as to whether the dogs should board in the same suite or individually.
Q: What is the cancellation policy?
A: Under normal circumstances, a reservation for a dog requires a deposit of $20.00 and we ask you give us 24-hour notice of cancellation so that we can refund that deposit. Notice received less than 24-hours before the date/time of arrival results in forfeiture of the deposit.
For Holiday/High-Demand periods, such as Spring Break or Thanksgiving and Christmas, we take a deposit equal to 50% of the basic overnight package for each night booked. This deposit is non-refundable if you cancel your reservation.