Frequently Asked Questions
Q: What is included in a bath or groom?
A: Each bath uses one of our all-natural shampoos and conditioners and includes a nail trim, ear cleaning, and anal gland expression. All dogs are brushed and combed out, then bathed and blown dry by hand. We DO NOT use crate dryers. For long-haired dogs, a “tidy” is performed (trimming the paw pads and sanitary area). Grooms (meaning actual haircuts) allow for 15 minutes of dematting; if dematting exceeds 15 minutes, there is an additional fee.
Q: Help! My dog is badly matted! What can you do for me?
A: There are two options: either the overall hair length can be shortened from the originally planned length (how short depends on the depth of the mats), or the mats can be brushed out for an extra charge if it takes more than 15 minutes. If the matting is only in discrete areas, such as behind the ears and between the legs, these are generally cut out and blended.
Q: How do I keep my pet from matting in between grooms or baths?
A: The best way to keep a dog tangle-free is to brush and comb on a regular basis, with frequency depending on breed. Some breeds need to be brushed daily. Just ask our staff for a demonstration for the most effective and efficient brushing technique and suggestions for the appropriate tools.
Q: How do I make sure I get the groom I want?
A: Talking to the groomer one-on-one is the best way to avoid miscommunication. We offer the opportunity to consult with the groomer–either by meeting with the groomer ahead of time, or on arrival -and we strongly encourage you to take advantage of that opportunity the first time you bring your pet.
Q: Do I have to pick up my pet as soon as they are ready?
A: Not at all! We are happy to keep them comfortable as long as you need, up until closing time (6pm on weekdays and 5pm on Saturdays).