FREQUENTLY ASKED QUESTIONS

A: We recommend bringing your pet in during the morning.. All pets, but especially first timers, benefit from several hours “settling in time” before they are served dinner. It gives us the opportunity to make them feel welcome, get them out for all their activities, and give them ample time to make themselves at home before night-time. Timid or anxious dogs will usually benefit from the same opportunity. Regular visitors and dogs who settle easily are welcome later if that works better for your schedule. Check-ins during the week should be no later than 5pm although we can accommodate up to 6pm if requested, except on Saturdays and Sundays. Drop off and pick up on weekends is 8AM to 9AM and 4PM to 5PM. This is also the same for Holidays.

A: No, all dogs have individual, indoor suites and are taken out by our attendants.

A: Your pet will have his/her own individual suite at Shaggy Hound, so……YES to the bed (and the toys and the blankies and the teeshirt that smells like family). NO to food bowls, sharp or breakable objects, or anything that might prove a risk to your pet. We reserve the right to remove any toy or other object that we believe hazardous to your pet.

A: No, although you are welcome to bring one if you like. Every pet is provided with a bed suitable to his/her age, size, breed and physical condition.

A: No. Each dog has his/her own suite. In the case of families, the owner has the option as to whether the dogs should board in the same suite or individually.

A: Under normal circumstances, a reservation for a dog requires a deposit of $20.00 and we ask you give us 24-hour notice of cancellation so that we can refund that deposit. Notice received less than 24-hours before the date/time of arrival results in forfeiture of the deposit.

For Holiday/High-Demand periods, such as Spring Break or Thanksgiving and Christmas, we take a deposit equal to 50% of the basic overnight package for each night booked. This deposit is non-refundable if you cancel your reservation.

A: We kindly request that all pets brought to our facility are up-to-date on essential vaccinations for the well-being of all animals in our care. These vaccinations include rabies, distemper, and bordetella. When dropping off your beloved pet, please remember to bring along the necessary documentation to ensure the safety and health of your furry companion as well as others in our environment. Thank you for your cooperation in keeping our furry friends healthy and happy!